Privacy Policy

1. Who we are

Fortiva Insurance Solutions is a trading name of Fortiva Global Limited, a company registered in England and Wales.

2. Information we may collect

We may collect personal information when you contact us, request insurance support, correspond with us, or provide information in relation to insurance services.

Information may include your name, contact details, business details, role, insurance requirements, policy or insurance information, claims information, risk information, financial or payment information, and any information you choose to provide to us.

Where relevant to the insurance product, policy, claim, service, or enquiry, we may also process health information or other special category information where permitted by law.

3. Sources of personal information

We may collect personal information directly from you. We may also receive information from third parties where relevant to the provision of insurance services, including introducers, insurers, wholesale brokers, broker network partners, service providers, and publicly available sources where appropriate.

4. How we use personal information

We use personal information to:

• •respond to enquiries and communicate with you
• •understand your insurance requirements
• •arrange, administer, and support insurance services
• •work with insurers, brokers, network partners, and service providers
• •meet legal, regulatory, compliance, and record-keeping obligations
• •manage our business and improve our services

5. Lawful bases for processing

We process personal information where necessary for legitimate business interests, to take steps before entering into a contract, to perform a contract, to comply with legal or regulatory obligations, or where consent is required.

Our legitimate interests may include responding to enquiries, operating and developing our business, maintaining business relationships, preventing fraud, maintaining appropriate business records, and protecting our legal rights.

6. Sharing personal information

We may share personal information with insurers, wholesale brokers, broker network partners, claims handlers, compliance advisers, professional advisers, IT providers, regulators, or other parties where necessary for the provision of insurance services or to meet legal and regulatory obligations.

7. International transfers

Where personal information is transferred outside the United Kingdom, we will take steps to ensure that appropriate safeguards are in place as required by applicable data protection law.

8. How long we keep information

We retain personal information only for as long as necessary for the purposes for which it was collected, including to meet legal, regulatory, accounting, reporting, and insurance record-keeping requirements.

9. Your rights

Depending on the circumstances, you may have rights to access, correct, erase, restrict, object to the use of, or request transfer of your personal information. You may also have the right to withdraw consent where processing is based on consent.

You have the right to object to the processing of your personal information in certain circumstances, including where we rely on legitimate interests.

To exercise your rights, please contact us using the email address shown above.

10. Complaints

If you are unhappy with how we handle your personal information, please contact us first so that we can try to resolve your concern.

You also have the right to complain to the Information Commissioner's Office, the UK supervisory authority for data protection matters. Further information is available at www.ico.org.uk.

11. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be published on this website.